Answering The Phone

“Pitmaster BarBQue on _____________ (fill in the location). This is ______________ (fill in your name). How may I help you?”

If you are busy with an in-house customer when you answer, say, “Pitmaster BarBQue on _____________ (fill in location). This is _____________ (fill in your name). May I please put you on hold for a moment? Thank you.” BE SURE to answer it when you finish with your customer. Be sure to say, “Thank you for holding, how may I help you?”

Phone Inquiries

If the person wants to order take-out, proceed with their order.
If the person wants to ask about catering,
- Assure the caller that we do catering
- Forward them to a catering certified manager
- If someone is not available to help them, tell them we will have a “Catering Specialist” call them
  - Be sure to write down their NAME, PHONE NUMBER, DATE OF CALL, and YOUR NAME
    - Be sure to give message to manager. Do not throw on a desk–it may be missed there.

If the person wants to speak to an owner
- Get their name and phone number. Include your name and date of the call.
- Do NOT give out owners phone numbers or ANY information.

If someone is not available to help them, tell them we will have a “Catering Specialist” call them
- Be sure to write down their NAME, PHONE NUMBER, DATE OF CALL, and YOUR NAME
Be sure to give message to manager. Do not throw on a desk–it may be missed there.
If the person wants to speak to an owner
- Get their name and phone number. Include your name and date of the call.
- Do NOT give out owners phone numbers or ANY information.

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