Substitutions From The Menu
We always try to accommodate the customer, within reason.
Here are a few regular substitutions that are acceptable:
(Please keep in mind that these are customer driven, not offered.)
We will exchange cornbread for drinks in any family special
In any entree, we will replace the cornbread for any kids size side
Any cheese can be interchangeable
Things that are NOT acceptable to substitute:
Kaiser rolls from family specials are not able to substitute for anything
If someone is trying to make too many substitutions (especially with the family specials), they may want to change how they are ordering. Offer other suggestions; such as, getting meat by the pound, ordering sides separately, etc.
When we first opened, we allowed people to refill their purchased sauce bottles for $1.00 less than the price. We discontinued this practice only a few months later. If you have a customer ask for this service, let them know we do NOT do this anymore.